Privacy Policy

Your privacy is important to Mosquito & Pest Authority (“us,” “we,” or “our”), and we are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our websites, forms, advertisements, and services.

1. SMS & Communication Consent

  • Phone numbers are not shared with third parties or affiliates for SMS marketing purposes.

  • By submitting a form and/or providing your contact information, you agree to receive emails, SMS messages, and other communications from us regarding your request.

  • Message and data rates may apply. You may unsubscribe at any time.

2. Our Services

We provide marketing and pest control services directly and through advertiser websites we support. If you click on one of our ads, you may be directed to a landing page or hosted site operated by us on behalf of an advertiser. Information provided on these sites — including lead forms and calls — may be shared with the advertiser to measure service performance.

3. Information We Collect

We may collect the following personally identifiable information (PII):

  • Contact information (name, phone number, email, address).

  • Information submitted through lead forms.

  • Call details (including caller ID, phone number, and recordings when consented).

  • Service requests and preferences.

  • Technical information (IP address, browser type, device IDs, website usage, cookies).

  • Geolocation data for service area matching.

4. How We Use Your Information

We use PII to:

  • Connect you with our local service providers.

  • Process and respond to your service requests.

  • Assess and improve the performance of our advertisements and services.

  • Ensure compliance with our policies and applicable law.

  • Provide customer support and resolve disputes.

We do not sell your personal information to unaffiliated third parties.

5. Collection by Advertisers

Any PII provided through forms or calls may also be kept by the advertiser whose services you requested. Their use of your information is governed by their own privacy policy.

6. Sharing of Information

We may share your information with:

  • Advertisers to fulfill your service requests.

  • Third-party providers who perform services on our behalf (e.g., call routing, analytics).

  • Legal authorities when required to comply with law or protect rights and safety.

We take reasonable steps to ensure third parties protect your PII.

7. Data Retention

We retain personal information only as long as necessary:

  • Lead forms & inquiry records: Up to 24 months after last interaction.

  • Call recordings: Up to 18 months unless required longer for quality or dispute resolution.

  • Marketing communications: Until you opt-out or request deletion.

  • Analytics data: Up to 26 months.

  • Transaction & contract records: Up to 7 years (as required by law).

8. International Data Transfers

We process data in the United States and may transfer information internationally. For users in the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses and additional safeguards for data protection.

9. Your Rights

GDPR/UK GDPR Rights:

  • Access, correction, and deletion of personal data.

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time.

  • File complaints with supervisory authorities.

California Residents (CCPA/CPRA):

  • Right to know what personal information is collected and shared.

  • Right to delete or correct personal data.

  • Right to opt-out of the “sale” or “sharing” of personal data.

  • Right to limit sensitive data use.

  • Right to non-discrimination for exercising these rights.

We honor Global Privacy Control (GPC) signals as opt-out requests.

10. Opt-Out, Modify, or Delete Your Information

You may request to opt-out, modify, or delete your information by contacting us at:

📧 Email: contact@BugsBITE.com
📬 Mail: Mosquito & Pest Authority, 346 9th St SE, Hickory, NC 28602

Please specify your request type (opt-out, deletion, or modification).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

📧 Email: contact@BugsBITE.com
📬 Mail: Mosquito & Pest Authority, 346 9th St SE, Hickory, NC 28602

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